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www.lankajamuovi.fi/en/information-about-webshop.html

Information about webshop

General

Lankajamuovi.fi is an online store maintained by Lanka ja Muovi Oy, business ID 0136709-0.

Lanka ja Muovi Oy's online store complies with Chapter 6 of the Finnish Consumer Protection Act. The Distance Selling Act and the right of return under it apply only to individuals, not to companies or entities. Should you have any questions or complaints, please contact us by email: lanka@lankajamuovi.fi.


Ordering

The products are mainly ordered via the Internet at www.lankajamuovi.fi. Placing an order does not require registration. The customer adds the products to the shopping cart. The product’s price is the price indicated in the online store at the time of the order. Delivery costs determined by the chosen delivery method will be added to the product’s price at checkout. The contents of the cart can be modified until the customer finishes the order by placing the order and proceeding to payment. The system will send an automatic acknowledgment immediately after placing the order. Automatic e-mail is not a legally binding order confirmation or acceptance of a binding agreement. It is only an electronic confirmation from lankajamuovi.fi’s system that the order has been taken in correctly. To receive an automatic acknowledgment, customer needs to provide an email address when ordering. The customer agrees to the order and the terms of delivery with each order. 


Order Confirmation

Once you have paid for your order, you will receive an order confirmation to the email address you provided. You will see the following information on your order confirmation:


* Order number
* Contact information you provided
* Delivery time
* Delivery method
* Products you ordered
* Delivery costs for the order
* The grand total of the order, including VAT

Order and Delivery Terms

Lanka ja Muovi deliver your order within an average of 7 working days from receiving the order. Delivery may be delayed due to season or congestion. Lanka ja Muovi is not responsible for any delays that are not due to Lanka ja Muovi Oy.

Lanka ja Muovi cannot guarantee the availability of the products in the online store. We reserve the right to change, suspend or discontinue the sale or availability of any product in the online store.

Delivery costs include shipping and packaging costs. The customer will see the delivery cost after checkout. Once the order has been processed and is ready to leave our warehouse, an e-mail will automatically be sent to the customer with a link to the tracking number through which the customer can track the shipment at any time. When the shipment arrives at its destination, the transport company will contact the customer by phone.

If the delivery of the order fails due to the customer's reasons, the shipment will be returned to the sender. We reserve the right to charge the customer the costs of returning the shipment and any retransmission costs.

Lanka ja Muovi may reject the customer’s order, cancel the order or change the terms thereof, if the customer has provided incorrect delivery address or contact information. Lanka ja Muovi may cancel the customer’s order if it is impossible to deliver the ordered product. The customer will be notified of the situation and any payments or reservations will be refunded or canceled.


Orders Abroad

In addition to Finland, Lanka ja Muovi Oy sell products via lankajamuovi.fi website to the following EU countries: Austria, Belgium, Bulgaria, the Czech Republic, Germany, Spain, Estonia, Latvia, Lithuania, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia and Slovenia.

NOTE! Orders from Åland - you can place an order normally in the webshop and at "Checkout", choose Country: Åland Islands.


Cancelling the Order

The customer cannot cancel an order made and paid for in the online store. If the customer wishes to cancel the order, the customer must contact our customer service. Lanka ja Muovi Oy has the right to cancel the order if necessary.


Delivering the Order

Lanka ja Muovi use Finnish Posti for domestic deliveries and GLS for international deliveries. If the ordered product is lost or damaged during transport, Lanka ja Muovi is liable for payment. If the product returned by the customer is lost or damaged, the customer is liable for payment. If the product ordered is lost or damaged in transit, the customer must notify our customer service immediately or within 3 days at the latest.

In countries other than Finland, GLS deliver the parcel to the address provided in the order. In case GLS don’t reach the receiver at the first time, GLS will deliver the parcel to the nearest GLS ParcelShop (if available in the destination). If the delivery of the order fails due to incomplete or incorrect information from the customer, Lanka ja Muovi reserve the right to charge the customer the costs of returning the shipment and any retransmission costs.


Delivery Methods and Costs

Finnish Posti for domestic deliveries (pickup from Posti or from Posti Parcel locker, home delivery)

GLS for international deliveries (EuroBusinessParcel)

For delivery costs, you will see the delivery costs at checkout before confirming your order.


Payment Methods

Lankajamuovi.fi offer the following payment methods:


Payment service provider

Svea logo vaalealle taustalle

Svea Payments Oy
Business-ID: 2121703-0
Mechelininkatu 1 A
00180 Helsinki
Tel: +358 9 4241 7040
Email: asiakaspalvelu.payments@svea.fi
www.svea.fi

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Svea Payments Oy (or our auxiliary business name Maksuturva Group Oy), that is the payment service provider in our web store.

Card Payments and Mobilepay

Paying with a credit or debit card is always easy and safe in our web store. Card payments and Mobilepay in our webstore are provided by Svea Payments Ltd in cooperation with Payment Highway and Bambora AB. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Payment Highway.

Payments with the Pivo-app

Our web store offers easy and secure mobile payments using the Pivo-app. Customers of all banks can use Pivo. When using a mobile device for payment, the Pivo-app opens automatically while when using a computer’s browser, you can add your phone number in the space provided and accept the payment either in your Pivo-app or in another app chosen based on your phone number. By default, the payment will be debited from your bank account (OP Bank’s customers) or from the card that you have added to your Pivo-app (customers of other banks).

Payments with the Siirto-app

Our web store offers easy and secure mobile payments using the Siirto-app. Siirto is a new version of online banking payments. Siirto-payments can be made via Nordea’s Siirto-app, Pivo-app and with OP-Mobile. When using a mobile device for payment, the Siirto-app you use opens automatically, while when using a computer’s browser, you can add your phone number in the space provided and accept the payment in the Siirto-app you use. The payment will be debited from the bank account you have saved in your Siirto-app.

Payment by invoice or part payment

Invoice 

Svea Ekonomi offers you an easy and safe way to make purchases by invoice.

When you choose to pay with invoice, you will always get at least 14 days payment time. The buyer must be at least 21 years old. Interest for delayed payments is a legitimate interest for late payment i.e. 7 % + reference rate applied by the European Central Bank. We charge 5 EUR for payment reminders.

You can check your open invoices from My Pages.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for a credit, the applicant gives permission to request information from other lenders on the customer credit information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

You can also pay your invoice in samaller monthly instalments

Purchase credit is a one-time credit that allows you to split the invoice into smaller monthly payments in a way that is suitable for you. If you want to pay the invoice in instalments, you need to familiarize yourself with the credit account terms and conditions that have been sent to you with the invoice and approve them with your signature. After approving the terms with your signature, you can pay the minimum amount on the invoice. You can pay the remaining credit amount at any time without any additional charges for unused credit time.

You can read the terms and conditions of account credit here: General Terms and Conditions and Standard European Consumer Credit Information.

Part payment

Part payment is a one-time credit, which allows you to pay for your purchase with the payment period of your choice and fixed monthly instalment. You can choose the most suitable payment plan from the options offered at the webshop.

You can check your open credits from My Pages.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for credit, the applicant gives permission to request information from other lenders on the customer survey information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

You can read the terms and conditions of Part Payment here: General Terms and Conditions and Standard European Consumer Credit Information.

Contact information and customer service

If you have any questions regarding invoices or part payment, please contact us at +358 9 4242 3330 (Mon-Thu 8-18, Fri 8-17) or by contact form.

You can also check your open credits from My Pages.

Svea Ekonomi adheres to the Personal Data Act. Read our privacy policy here. For more information on distance selling and trading on the internet, please visit the Finnish Competition and Consumer Agency website at or check out our home page.

Svea Ekonomi Ab, Filial i Finland / Maksuratkaisut
Mechelininkatu 1 a
00180 Helsinki
www.svea.fi

Payment by B2B Invoice

Svea Payments offers you the possibility to make purchases against invoice with 14 days to pay. The credit provider of the B2B Invoice service is Svea Ekonomi Ab filial I Finland. Please note the following:

  • The invoice surcharge is 5,00 €.
  • You can choose B2B-Invoice as payment method when the value of your purchase exceeds 5 euros and is no more than 2000 euros. The maximum amount can be higher if this has been agreed between the web store and Svea. 
  • When you choose B2B Invoice as payment method, the company information entered will be checked against the given business ID. By confirming your identity using the TUPAS-service you also confirm that you have the right to make purchases for the company. The order will be delivered to the company’s official address.
  • Terms of payment are 14 days. Interest on arrears is 7 % + reference interest as per the Interest Act. We charge 5 euros for a reminder.
  • The person making the order must be at least 18 years of age.

Contact information:

Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1A
00180 Helsinki
Tel. 09 42 41 7040
E-mail: asiakaspalvelu.payments@svea.fi
www.svea.fi


Registry Description

1. Register Controller

Lanka ja Muovi Oy
Niittymaantie 81
28580 Pori
Finland
Tel: +358 2 634 7700

2. Contact Person for Register

Aki Pohjanlehto
Lanka ja Muovi Oy
Niittymaantie 81
28580 Pori
Finland
Tel: +358 2 634 7700

3. Register Name

Lanka ja Muovi Customer Register

4. Purpose of Processing Data

For delivery and processing of orders.

For analytics and statistics.

To prevent abuse.

For targeted marketing (with customer permission).

To improve service.

5. Register Content

Information contained in the customer register:
5.1 Personal information
5.1.1 Customer name
5.1.2 Company
5.1.3 Address
5.1.4 Telephone
5.1.5 Email address

6. Regular Sources of Data

Information provided by the customer at the time of purchase or registration.

7. Regular Disclosure of Information

Customer information may be disclosed to third parties to ensure delivery.
The information will be passed on to the following parties:
- To the creditor, if the credit company's invoice or installment payment is chosen as the payment method.
- To transport companies

8. Transfer of Data Outside the EU or EEA

Customer register data will not be transferred outside the EU or the EEA.

9. Register Protection Principles

1. Manual material
The register is not kept on paper.
2. Data stored on a computer
The customer register is stored on a server managed by the service provider.
Only Lanka ja Muovi Oy's employees have access to the server. Users are bound by professional secrecy.
Within the company, the register is used only by persons whose job description includes its use and who have a personal username and password for use. Access to the register is granted and supervised by the person in charge of register matters.

10. Regular Disclosure of Information

Customer information may be disclosed to third parties to ensure delivery.
The information will be passed on to the following parties:
- To the creditor, if the credit company's invoice or installment payment is chosen as the payment method.
- To transport companies

11. Registree Rights

The customer has the right to receive registration information about himself, and get personal information corrected or deleted from the customer register. For registration matters, please contact us by e-mail at lanka@lankajamuovi.fi

12. Amendment of the Privacy Statement

Due to legislation and service developments, we reserve the right to make changes to this privacy statement. On this page you will always find a valid privacy statement.

13. Cookies and other similar techniques

A cookie is a small text file that a browser stores on a user's terminal. Cookies contain a unique identifier that can be used to identify users. Lankajamuovi.fi uses cookies to implement services and to facilitate the use of the services. The user cannot be identified by cookies alone. Cookies and the information they collect are also used to analyze the availability and use of the online service, to improve security, to monitor usage and to develop the service. Cookies can be disabled in the browser settings.

Exchange and Return Conditions

If you're not happy with the product(s) you purchased, you can send back the product(s) to us within 14 days from the date you've received the order. The item(s) must be returned unused and in the same condition as you received them, with a copy of the delivery note and/or the return form.

Please note that in case you wish to return the product(s) from another country, you must return the product(s) at your own cost. In the event of a complaint, please contact our customer service lanka@lankajamuovi.fi for instructions. Lanka ja Muovi Oy will pay the return costs in Finland, if the product(s) are returned within the 14 days period. 

The products must be returned properly packed, in good condition and in the original box and/or packaging

If you return the item(s) according to Lanka ja Muovi's instructions for return, you will receive a refund within two weeks of receiving your return at our warehouse in Finland.

Return Instructions

Download the return form here and dispatch the form along with the parcel. We will refund the defect products to the account you provided in the return form within two weeks from the returned parcel. If you wish to return or exchange the product you ordered at your own cost, please follow the instructions below:

If you want to exchange the ordered product to another, place a new order in our online store and put information about the returned product in the additional information field. Pack the parcel carefully and attach the return form. Then take the parcel to a delivery point of your own choice. Please note that we do not accept returns more than 14 days after delivery.

Transport Damage

Sometimes, despite careful packaging, packages can be damaged during transport. We recommend that you check condition of the package as soon as it arrives. If the package has been damaged during transport and if the product or products you ordered are also damaged, make a claim immediately to the transport company. Then contact our customer service for further instructions. Notification of transport damage must be made to our customer service immediately or no later than 3 days after delivery. The notification must be accompanied by detailed photographs of the damage and the order number.

Warranty

The warranty is valid for two years from the purchase. The warranty covers the technical structure, functionality, quality of materials and durability of the products in normal, private use. The warranty does not cover damage to an incompletely or incorrectly installed product or damage to the product that has been used in other kind of use or locations for which it was designed. The warranty does not cover normal wear and tear of the product. The wooden parts we use may show wood-specific color variations. The customer accepts this fact when purchasing a product with wooden parts.

The customer must report a product defect to our customer service as soon as the defect is detected.

Clear Price Errors

Lanka ja Muovi reserves the right to cancel the order due to a clear price error. A clear price error means, for example, if the product has no price at all or if the price of the product clearly differs from the real price of the product. Eg LM 776 Soft Closing Basket € 9.60.

Coupon Code

The coupon code discount cannot be used if you are purchasing a gift card.

Other Terms and Conditions

The seller is not responsible for delays caused by force majeure. Before ordering, the customer must read the terms and conditions that apply for the moment. The seller has the right to change the terms of the contract and the customer accepts the changes by using the service. The seller also reserves the right to correct and revise prices due to technical and human errors.
The product images in the online store are for reference only and may not correspond exactly to the product for sale.

Finnish law applies to disputes and disagreements arising from this distance selling agreement.

 

Lanka ja Muovi Oy treat all customer data confidentially and undertakes not to disclose customer data to third parties.